CLIENT

RETURNS

Returns are accepted only if the product is not damaged and the original packing, if any, is intact. The company reserves the right to not accept returns for products it deems unfit for return

QUOTATIONS

The quoted prices of any items are only valid for 15 days from the day of the quotation. The company clearly notifies, in the Quotation, of any deviation from specification of the products in the inquiries. Delivery and payment terms are mentioned in the Quotations. Ex-stock material is subjected to prior sale.

INSPECTION

Client inspection and third-party inspections are more than welcome. Clients should inform 2-3 days prior to the inspection taking place.

REPLACEMENT

Company will replace all leaked items given the clients used the product under specified pressure and temperature conditions. The company will not accept replacement if clients used the product for the wrong purpose and/or installed the product incorrectly.

INQUIRIES

Inquiries with insufficient description about the product will not be entertained, however, an exception can be made when full description is communicated over emails or telephone.

QUALITY CONTROL

HYDRO TESTING

Products are hydro tested both at the manufacturer’s site and at Company’s warehouse. Only hydro tested products are delivered to Clients to make sure that the product is leak proof.

MATERIAL TEST CERTIFICATE (MTC)

Material test certificate is provided on client’s request to ensure the authenticity of products’ material.

PACKAGING

All the products should be delivered to clients under original packing where applicable. Items without packaging should be wrapped in plastic sheets as to avoid any damages and dust accumulation during transportation. 

HEALTH, SAFETY & ENVIRONMENT

DRUG FREE WORKPLACE

Distribution, possession, or use of a controlled substance on Company property or as part of any Company activity is prohibited. Staff must actively notify to the concerned supervisor, in case of violation of this policy. Smoking of cigarettes is permitted in designated areas labeled across every company premises. Pan Masala and/or “Gutka” is strictly prohibited on Company premises.

VIOLENT, THREATENING AND/OR INTIMIDATING BEHAVIOR

Industrial Equipments is committed to maintaining a safe workplace for all employees/staff and customer/visitor. Physical violence and/or threatening behavior will not be tolerated. joking or comedic intent will not excuse behaviors that could reasonably be perceived as prohibited.

WEAPONS AND DANGEROUS SUBSTANCES

The use and possession, on any Company property, of firearms, explosives, weapons, or other dangerous articles or substances that may be injurious to persons or property is strictly prohibited.

WORKERS’ MEDICAL COVERAGE

All employee work injuries/illnesses should be reported within 24 hours from the time a claim/incident occurs. Company covers medical expenses and wage loss for employees who have been injured in the course and scope of their employment.

SAFETY EQUIPMENT

All workers performing loading and unloading tasks in any work environment (office or warehouse)should wear safety equipment. Safety equipment include safety Helmet, safety shoes, safety gloves.